It may sound like a line from the next undiscovered Dr. Seuss book, but this is not a joke. That jerk at work could be costing you more than just your sanity. What exactly could the person be robbing you of? Money. That's right, cold hard cash.
How? Through a process called rudeness contagion.
More than a decade ago, researchers in the field of management proposed a phenomenon called the spiral theory of incivility, which suggests that when someone is treated disrespectful
Every day, the digital world shines a spotlight on brand inconsistencies. Employees and potential candidates might get one impression, customers and partners may have another experience, while investors and influencers might see an altogether different picture. The result is brand confusion—or worse, brand conflict. Customers expect much more from brands now—they increasingly require a holistic and authentic experience across all the ways they interact with an organization. T